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| Case Study |
| Salvaging a Distressed Project |
CGN assisted a heavy equipment manufacturer to streamline operations, enhance customer satisfaction, improve billing and accounting accuracy, and better their supplier management through tightened project tracking across all streams. |
| Business Challenge |
Our client's project management team was faced with issues like managing diverse teams across varied locations, project delays, underutilization of staff and vendor capacity, billing errors, communication gaps, and low team morale. |
| CGN Approach |
Utilizing data analysis and reporting techniques to collect, analyze, and present management information to ensure fast track sourcing, CGN focused on obtaining solutions through: |
- Tightened project tracking across all sub-teams
- Streamlined cross-functional coordination, collaboration, and communications
- Streamlined time-tracking
- Steps to increase execution velocity by understanding the technical complexities of the project and aligning project management actions accordingly
- Recommended team structure changes regularly as the project progressed
- Independent, un-biased risk identification, analysis and reporting
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| Customer Benefit |
| CGN was able to benefit the client by achieving: |
- An accurate representation of project status
- Better supplier management
- Enhanced customer satisfaction due to better visibility into the "true picture"
- More confidence in billing & accounting data
- Better team commitment and discipline due to better understanding of roles and responsibilities
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